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FarehamFareham
This Level 4 apprenticeship is designed for those ready to step up as an Applications Support Lead within IT teams. This role is vital across a wide range of industries, both public and private, where supporting software applications for users, customers, and clients is essential. As an apprentice, you’ll provide advice, training, and hands-on support for core software and hardware applications. You may also contribute to projects involving upgrades or new technology installations.
Ideal for those progressing their IT career, this apprenticeship often involves working closely with a variety of stakeholders at different levels, requiring strong communication and problem-solving skills. You’ll learn to manage your workload independently and work confidently without constant supervision. Being work-based, your trainer will collaborate with you and your line manager to help you develop the knowledge, skills, and behaviours needed to successfully complete the apprenticeship.
Why choose this apprenticeship?
Earn a nationally recognised Level 4 qualification
Gain practical experience while studying
Open up progression opportunities into senior IT or project management roles
What you’ll learn:
The course focuses on developing your knowledge, skills, and behaviours through workplace learning and targeted workshops with a professional trainer. Key areas include:
Workflow and process mapping
Organisational policies and procedures
Diagnosing, resolving, and improving software and hardware issues
Managing technology upgrades and system performance
First fix solutions and trend analysis
Training and development techniques
Leading change projects
Legislation and cybersecurity essentials
Leadership and management of implementation projects
Support and testing processes
Throughout your apprenticeship, you’ll build a portfolio of evidence showcasing your progress against the apprenticeship standard.
Assessment:
At the end of your apprenticeship, an independent assessor will review your portfolio, including a project report and professional discussion, to confirm you’ve met all the requirements.
You will need to have relevant employment, and entry is subject to interview and assessment.
GCSE English and maths grade 4/C or above (or Level 2 functional skills) are preferred.
The progression opportunities would be into more senior IT roles, or project based roles within the IT sector
Your progress will be continuously monitored and supported by a Professional Trainer.
Depending on the standard, we assess your competence through various methods, such as practical exams, assignments, interviews, project work, presentations or observations and we will also evaluate your portfolio of evidence, which documents your learning and progress throughout your apprenticeship with us.
The apprenticeship end-point assessment is the final evaluation stage of your apprenticeship programme. It's designed to determine whether you have achieved the knowledge, skills, and behaviours required to meet the apprenticeship standard and perform the job role independently.
Successful completion of the end-point assessment is required to receive certificatio
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College is not just about your course – it’s an opportunity to have fun, meet new people and explore your interests! You can socialise with friends in the café and comfy seating areas, join a club or sports team or attend exciting events around the college. Many of our enrichment opportunities are also great on your CV or UCAS application to demonstrate your commitment and enthusiasm outside of your studies.
Your time at college can also be affected by life or health difficulties, and it’s okay to need support. Our specialist teams are here every day to listen and give advice, whether it’s about career planning, financial support, mental health, or something else. And if you have a long-term support need or medical condition, we’ll work with you on personalised learning support to help you achieve your full potential.