Level 3 Hospitality Supervisor Apprenticeship

Ready to take the next step in your career? Develop into a skilled, confident, and trusted Hospitality Supervisor through our Level 3 Apprenticeship.

Whether you work in a bar, restaurant, pub, hotel or events venue, supervisors provide vital support to management teams by independently overseeing hospitality services and running shifts.

You will build advanced leadership skills including working under pressure, complex problem solving and motivating your team, with support from your employer and college masterclasses. You also will gain an understanding of current challenges the hospitality sector and how to adapt to changes in the landscape.

This apprenticeship standard covers the core skills, knowledge and behaviours to demonstrate competency of a Hospitality Team Member and covers key requirements to include:

• Implement required operational processes and procedures in line with business standards
• Monitor peaks and troughs in business levels to ensure operational plans allow service standards and resources to be maintained
• Support team members to carry out work activities that respond to a diverse range of needs
• Use a wide range of management and leadership skills appropriate to the business to motivate and inspire others
• Analyse, interpret and evaluate product / service sales and / or productivity data and information and use it to make recommendations for future planning e.g. of staff and resources, ideas for new initiatives, and drive business change
• Monitor and manage income and costs, use forecasting to set realistic targets, evaluate the control of resource allocation, and prepare financial cases for improvement projects

You will develop your skills, knowledge and behaviours through on and off-the-job training and are expected to attend College for pre-arranged masterclasses.