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Level 3 Hospitality Supervisor Apprenticeship

Course Overview

Course Type:

Apprenticeship

Available at:

Available at Southampton tagSouthampton

Course Area:

Hospitality & Catering

Course Duration:

12-15 Months

Available at:

Available at Southampton tagSouthampton

The Course in Detail

Looking to take the next step in your hospitality career? This Level 3 apprenticeship is designed for those ready to move into a supervisory or team leader role in a fast-paced, customer-focused environment.

Whether you’re running shifts, supporting the management team, or leading by example during busy service periods, you’ll develop the skills and confidence to thrive under pressure—and help your team do the same.

This nationally recognised qualification is perfect for people already working in hospitality who are ready for more responsibility and want to progress into management.

Why choose this apprenticeship?

  • Gain a Level 3 qualification while working
  • Build transferable management skills you can use in any hospitality setting
  • Get real-world experience in supervision and leadership
  • Open doors to hospitality management roles


You’ll build a portfolio throughout your apprenticeship to show your knowledge, skills, and behaviours. This will help prepare you for the end-point assessment, which includes a practical observation, a business project, and a professional discussion with an independent assessor.

The core focus areas include:

  • Financial operations and working to budgets
  • Risk management and problem-solving
  • Using technology to improve service
  • Planning shifts and managing teams
  • Setting targets and measuring performance
  • Communication in the workplace
  • Staff training and development
  • Understanding customer needs
  • Delivering exceptional customer service
  • Marketing, sales and promotions
  • Managing products, services and brand standards
  • Leadership styles and approaches
  • Promoting equality, diversity and inclusion
  • Acting with professionalism and consistency

You’ll also explore content tailored to your specific workplace, whether you’re in a restaurant, hotel, bar or other venue.

Entry Requirements & Progression

What You'll Need

You will need to have relevant employment, and entry is subject to interview and assessment.

GCSE English and maths grade 4/C or above (or Level 2 functional skills) are preferred

This Could Lead to

On successful completation of this apprenticeship, you’ll be in a strong position to take on more senior roles in the industry. Many apprentices go on to become assistant managers or continue into higher-level hospitality qualifications.

 

Assessment

Your progress will be continuously monitored and supported by a Professional Trainer.

Depending on the standard, we assess your competence through various methods, such as practical exams, assignments, interviews, project work, presentations or observations and we will also evaluate your portfolio of evidence, which documents your learning and progress throughout your apprenticeship with us.

The apprenticeship end-point assessment is the final evaluation stage of your apprenticeship programme. It's designed to determine whether you have achieved the knowledge, skills, and behaviours required to meet the apprenticeship standard and perform the job role independently.

Successful completion of the end-point assessment is required to receive certification.

Availability & Enrolment

College Life & Student Support Services

College is not just about your course – it’s an opportunity to have fun, meet new people and explore your interests! You can socialise with friends in the café and comfy seating areas, join a club or sports team or attend exciting events around the college. Many of our enrichment opportunities are also great on your CV or UCAS application to demonstrate your commitment and enthusiasm outside of your studies.

Your time at college can also be affected by life or health difficulties, and it’s okay to need support. Our specialist teams are here every day to listen and give advice, whether it’s about career planning, financial support, mental health, or something else. And if you have a long-term support need or medical condition, we’ll work with you on personalised learning support to help you achieve your full potential.

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