Level 2 Principles of Customer Service (online)
Course Overview
Course Type:
Available at:
OnlineCourse Area:
Course Duration:
Available at:
Online
The Course in Detail
Develop your customer service skills with this nationally recognised Level 2 Certificate in Principles of Customer Service, delivered through flexible online learning. This course is ideal for anyone looking to develop their understanding of customer service, improve communication skills and build confidence when supporting customers in a range of workplace settings.
Excellent customer service is important across many industries and relies on effective communication, understanding customer needs and providing a positive experience. This course will introduce you to the principles of customer service, including managing information, resolving issues and building positive relationships.
Throughout the course, you’ll explore how customer service contributes to organisational success, including the importance of professionalism, communication and customer satisfaction. You’ll also develop an understanding of how to adapt your approach to meet different customer needs and handle challenging situations effectively.
On this course, you’ll explore:
- The principles of delivering effective customer service and meeting legal and ethical requirements
- Different types of customers and how customer service influences loyalty, reputation and organisational success
- How organisations operate, including different sectors and the impact of internal and external influences
- Effective communication techniques and how to adapt your approach when supporting customers
- How to manage customer information safely and follow appropriate procedures
- Techniques for resolving problems and responding to challenging customer situations
- How to develop positive customer relationships and understand customer expectations
- The importance of professionalism, reliability and providing a consistent customer experience
This course is free due to local government funding – you must meet the requirements listed below.
Please note – Applicants must be 19+ and live within the areas of Hampshire County Council, Isle of Wight Council, Portsmouth City Council or Southampton City Council. Applications from outside these areas will be returned.
Entry Requirements & Progression
What You'll Need
You’ll need English skills at Level 1 standard. This will be assessed as part of the application process.
You’ll also need access to a computer, laptop or tablet with a reliable internet connection to complete your online learning.
Please note – Applicants must be 19+ and live within the areas of Hampshire County Council, Isle of Wight Council, Portsmouth City Council or Southampton City Council. Applications from outside these areas will be returned.
This Could Lead to
This qualification is a great way to develop your knowledge and skills while demonstrating your commitment to continuous professional development.
Whether you’re looking to progress in your current role, prepare for further study or explore new career opportunities, this course can help you take the next step towards achieving your goals.
Come along to our College Open Events
We have open events at all of our locations throughout October and November.
A great opportunity to come along to meet our friendly, expert staff and explore our fantastic facilities.
Availability & Enrolment
Course ID
D2431-RORO-E-P1
Location
Eastleigh (Offsite)
College Life & Student Support Services
College is not just about your course – it’s an opportunity to have fun, meet new people and explore your interests! You can socialise with friends in the café and comfy seating areas, join a club or sports team or attend exciting events around the college. Many of our enrichment opportunities are also great on your CV or UCAS application to demonstrate your commitment and enthusiasm outside of your studies.
Your time at college can also be affected by life or health difficulties, and it’s okay to need support. Our specialist teams are here every day to listen and give advice, whether it’s about career planning, financial support, mental health, or something else. And if you have a long-term support need or medical condition, we’ll work with you on personalised learning support to help you achieve your full potential.