Level 2 Principles of Business Administration (online)

Develop your business administration skills with this nationally recognised Level 2 Certificate in Principles of Business Administration, delivered through flexible online learning. This course is ideal for anyone looking to develop their understanding of administrative processes, improve workplace skills and prepare for a role in a business environment.

Effective administration supports the smooth running of organisations. This course will introduce you to the key principles of business administration, including managing information, producing documents, communicating professionally and supporting colleagues.

Throughout the course, you’ll explore the skills and knowledge needed to work effectively in an administrative role. You’ll develop your understanding of workplace communication, organisation, customer service, digital skills and the importance of maintaining secure and accurate information.

On this course, you’ll explore:

• Administrative tasks and services, including meetings, mail services, travel arrangements and accommodation
• The importance of providing effective customer service within an administrative role
• Producing, managing and distributing business documents
• How information is stored, managed and used within organisations
• Different organisational structures and the business environment
• Effective written and verbal communication skills in the workplace
• Building positive working relationships and supporting colleagues
• The opportunities and risks associated with using social media in business
• Safe use of online platforms, including protecting data and recognising online security risks
• The importance of confidentiality, data protection and responsible use of digital information

Please note – This online learning course is only available to learners living within Hampshire and close surrounding areas. Applications from outside these areas will be returned.