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SouthamptonSouthampton
This qualification introduces the fundamental principles of customer service, equipping you with the knowledge and understanding needed to deliver high-quality service in any customer-focused role. You will learn about customer expectations, effective communication, and how to handle queries, problems and complaints professionally. This award is an excellent starting point for those wishing to pursue a career in customer service across a range of industries. Potential roles include: After successfully completing this qualification, you may choose to progress to: This qualification does not require you to have any prior qualifications or levels of previous learning. There will be no internal or external exams to sit, this qualification is purely graded on workbook material created by the student and marked by a college member of staff. Great news — your course might be free! If you’re aged 19 or over, you could be eligible for funding in many cases, that means you won’t have to pay the full cost of your course, or anything at all.
Level 1 Certificate in Principles of Customer Service (RQF) Level 2 Diploma in Customer Service (RQF)
Depending on your personal circumstances, such as your income, employment status or previous qualifications, there are a range of options available.
To find out more information please see our Course Fees page under the Student Support menu on the SHCG website.
We have events at all our locations running throughout October and November.
Course ID
P1234-2526-S-P1
Start Time
09:00
End Time
14:30
Location
Southampton College
Total Fees
£0
College is not just about your course – it’s an opportunity to have fun, meet new people and explore your interests! You can socialise with friends in the café and comfy seating areas, join a club or sports team or attend exciting events around the college. Many of our enrichment opportunities are also great on your CV or UCAS application to demonstrate your commitment and enthusiasm outside of your studies.
Your time at college can also be affected by life or health difficulties, and it’s okay to need support. Our specialist teams are here every day to listen and give advice, whether it’s about career planning, financial support, mental health, or something else. And if you have a long-term support need or medical condition, we’ll work with you on personalised learning support to help you achieve your full potential.
Please enter your details below and we will contact you when this course becomes availableÂ