Level 2 Information, Advice or Guidance (online)

Develop your information, advice and guidance skills with this nationally recognised Level 2 Certificate, delivered through flexible online learning. This course is ideal for anyone looking to develop their communication skills, support others effectively and understand the principles of providing appropriate information, advice and guidance.

Effective information, advice and guidance can help individuals make informed decisions, access support and achieve their goals. This course will help you explore the skills and knowledge needed to provide professional, supportive and appropriate guidance in a range of settings.

Throughout the course, you’ll develop an understanding of the importance of communication, confidentiality, impartiality and professional boundaries. You’ll also explore how to identify individual needs, provide appropriate support and use signposting and referral processes effectively.

On this course, you’ll explore:

• The differences between information, advice and guidance and how each can support individuals
• The responsibilities, boundaries and professional standards involved in providing information, advice and guidance
• Effective communication skills, including listening, questioning techniques and non-verbal communication
• The importance of confidentiality, impartiality and respecting individual values, beliefs and attitudes
• How to identify when signposting or referral is appropriate and the processes involved
• Good practice when recording, monitoring and evaluating support provided
• How information, advice and guidance can be adapted to meet the needs of different individuals and groups
• Barriers that can affect access to support and ways to promote inclusive practice
• The purpose and structure of advice interviews and effective support planning
• How to support individuals to explore options, make informed choices and access appropriate services

This course is free due to local government funding – you must meet the requirements listed below.

Please note – Applicants must be 19+ and live within the areas of Hampshire County Council, Isle of Wight Council, Portsmouth City Council or Southampton City Council. Applications from outside these areas will be returned.